$11 is not enough to deal with the situations the employees at continuum global have to put up with we have appointed supervisors as well as a supervisor line COMPLETE waste of time trying to reach out for any type of help they definitely don’t care about their employees there is no stable work life balance whatsoever. You gotta hit the right numbers to make the company money. Continuum Global enables leading brands to scale their data and marketing operations. Continuum Global Solutions is an equal opportunity employer that strives to care for its people. Former Employee - Customer Care Associate, Current Employee - Customer Service Representative, Current Employee - Customer Service Associate, Former Employee - Customer Service Representative, Current Employee - Customer Care Representative, Current Employee - Customer Service Representative (CSR). If you have another option or can hold out for something else I would suggest that. Bibb brings to Continuum an extensive background and deep expertise in leading highly successful work at home (WAH) operations for several large companies. Continuum customer care and call center solutions leverage world class voice, chat, email, and social technologies. What is the best part of working at Continuum Global Solutions? Continuum. Leadership takes pride in designing, pursuing, and rewarding excellence in all aspects of the company. Overall this is a really bad place to work I do not recommend. Get weekly updates, new jobs, and reviews, Continuum Global Solutions selected this as a representative review. Working at Continuum: 88 Reviews | Indeed.com. Home. 521 reviews from Continuum Global Solutions employees about Continuum Global Solutions culture, salaries, benefits, work-life balance, management, job security, and more. The last 3 weeks are a sorry excuse of training and you are trained on the bare minimum. 50. That's why our ready@home solution is an integral part of our sourcing solution. Trainer was great though he did the best with what he was given. Every 2 week pay. Training was suppose to be one month, but we were told it was two weeks on the first day of Training. Only advantage is working from home. Do not get sick, have a family emergency, have a second job, school, kids. IT never has a reason for what’s wrong, it’s just your system or connection, never theirs. You do qualify for bonuses "incentives" but the goals to receive them are really high. Help people considering your employer make a good choice. First entire week is spent with the majority of your fellow trainees with system issues so you accomplish nothing in the first week. 102 Reviews. Ask Continuum. Team leads also scarce , best reasons to work at continuum global solutions is shift, they only have one shift and Sundays off, the pay is very basic for such a rich company. No help or guidance once in production... do not waste your time!!! VIEW OPEN JOBS. ), 7 of the Best Situational Interview Questions. All Job Titles Customer Support Associate (100% Remote) (15) Analyst, Human Resources (2) Manager I, Customer Care - Continuum Global Solutions (1) Site IT Technician (1) IT Logistic Manager (1) Desktop Technical Support -Onsite (1) Human Resources Generalist (Onsite) (1) BPO Contact Center Site Operations Director (Remote, Work from Home) (1) Manager I, Customer Care (1) Temporary … Altogether just a poorly managed department. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Glassdoor gives you an inside look at what it's like to work at Continuum Global Solutions, including salaries, reviews, office photos, and more. You have no say so over anything. 5.2K likes. My group had the feel of a small office family even in a remote environment. I spoke to an HR person two times and they really helped me get the support I needed. Global Solutions. A lot is expected of me, but I know that I am appreciated. Unorganized, no communication unless it’s to slander you. 135 Continuum Global Solutions reviews. 4 weeks of training you’re thrown in to production, graded on calls, no leadership or assistance, and have “test calls” they want you to lie about on the answers. You will eat, sleep, and think about this company. DO NOT PUT IN FOR JOB UNLESS ALONE AND HAVE HUGE TIME. The members are very rude and disrespectful and you are told to handle them the best you can, even with the lack of information to provide to the member. No time off for medical appointments or anything in the first 6 months unless you call out and get a point. Companies you may work for don't care even though they hype it up. And let's not forget the support when you are struggling with a customer, they are barely any help. 12 Interviews. Learn about Continuum Global Solutions culture, salaries, benefits, work-life balance, management, job security, and more. Snapshot. We generate exponential growth in returns on marketing investment. Your response will be removed from the review – this cannot be undone. They will fabricate the lies that you will be "set up for success" in training, but throw you to the wolves to figure out to properly use the tools. Learn how to enable cookies. Learning and Development Specialist (Content Developer). 136 Continuum Global Solutions reviews. Very stressful work environment and you won't get very far with the wages. What is a typical day like for you at Continuum Global Solutions? Continuum Global Solutions, a global customer care provider, today announced that Anne Bibb has joined the Company in the newly created role of Vice President, Global Work at Home. Glassdoor has 145 Continuum Global Solutions reviews submitted anonymously by Continuum Global Solutions employees. We enable leading brands to scale their data and marketing operations. I have been working at Continuum Global Solutions full-time for more than a year, Get to work from home, most supervisors are nice. This employer is very stressful. Take time trying to get everyones info instead of having it ready to go. Wöchentliche E-Mails zu Neuigkeiten, neuen Stellen und Bewertungen abonnieren. What tips or advice would you give to someone interviewing at Continuum Global Solutions? Pros & Cons are excerpts from user reviews. There is very little feedback on how you are doing. Do not recommended this to anyone unless you have no life, no family, no friends, no school. Home; Reviews; Services; Focus Area; Discussions; Continuum. Overall it's a great place to work. We bring to every project a global perspective, with world-class capabilities and local sensibilities. Not to mention we didn’t have credentials for a week. Told them days i could and could not work instead they picked the times they thought would be best. From voice, to chat, from social media, to email – our people deliver solutions. Training could be better and more thorough! Continuum Global Solutions is always looking for experienced managers, skilled contact personnel, and support staff. Learn about Continuum Global Solutions culture, salaries, benefits, work-life balance, management, job security, and more. Short lunch, healthcare is super expensive, inadequate training time before starting calls, technical issues with servers. What is the interview process like at Continuum Global Solutions? They put you on a set schedule just to eventually change it at the last min so you will have to work on your days off and have it without your concert. Supervisors are unprofessional, rude, condescending, and too self-indulged. They are not authored by Glassdoor. 47 Continuum Global Solutions jobs including salaries, ratings, and reviews, posted by Continuum Global Solutions employees. Fotos; 22. I think the only downside of the job is not having any schedule choices before production and mandatory overtime. All this company cares about is money and numbers. Explore skills and training, pay raises and promotions and management and culture. Customer Service Representative (Work From Home) - Continuum Global Solutions Continuum Global Solutions Oklahoma County, OK 1 day ago Be among the first 25 applicants A free inside look at company reviews and salaries posted anonymously by employees. It was a rough start since technical issues caused training to be behind and they would not give extra time to catch up besides working us 10 hour days and rushing us through. You get back to back calls from customers that scream at you. 272 talking about this. Continuum Global Solutions is a leading customer care provider to organizations all over the world. Our community is ready to answer. And the system issues that she will have you will not receive pay for. You will be confused on the policy because one supervisor may tell you one thing, but another will tell you something else. You’re told that training is very detailed 8-12 weeks. We know the growing need for highly-trained staff who can be flexibly deployed. We provide Data,Technology, Program Management and Digital Marketing services. Little time to absorb, have to do everything by osmosis. You just feel alone confused and nervous not knowing what your doing. Continuum Global Solutions Reviews by Job Title, See more Continuum Global Solutions reviews by job title, Continuum Global Solutions Reviews by Location, See more Continuum Global Solutions reviews by location, Explore popular careers in Continuum Global Solutions, Average salary at Continuum Global Solutions, Discussion topics at Continuum Global Solutions, Learn about Continuum Global Solutions in popular locations, Good job if you do what is expected of you or do what you are supposed to do. Fast and very communicative interview and hiring process. Training is very lackluster and barely prepares you for work. Coaching is very little slim to none. Continuum Global Solutions is a leading customer care provider to organizations all over the world. Reviews from Continuum Global Solutions employees about working as a Technical Support at Continuum Global Solutions. That’s far from true. Jobs; Companies; Salaries; Interviews; Search. Lesen Sie Erfahrungsberichte und Insider-Infos, anonym von Mitarbeitern gepostet. All you have to do is show up and do what you're supposed to and you will make extra cash. I didn't get the training I needed, but they were so patient and helpful after training and worked with me on everything I needed to get better at the job moving forward. When you get hired they tell you that you will be getting 8 weeks of training and 4 weeks of nesting you get 4 weeks training one week nesting. Makes you want to leave the job right after nesting as they throw you to the wolves to do it on your own knowing there was not enough tine to learn everything needed for the job. They teach you how to do certain things only once. Asking for help in the chats is like asking for it to snow in 90 degree weather. Engaged Employer. It can be difficult to communicate with supervisors in the remote environment, Training did not cover everything needed to have a good start. Would you recommend working at your company? The training was good, but the job is pretty terrible. Nothing else to expect when the bottom line is pushed so heavily on you. Would be good for a first job or for side money but not someone looking for a career, They just threw a bunch of words at us everyday with no visual training at all. Continuum Global Solutions is a leading customer care provider for companies worldwide. Once you get you to nesting you are given an 8hr schedule and under the assumption that this will be your schedule, on the last day of nesting you are advised the practically everyday has mandatory overtime of an hour your schedule then changes on a daily basis to include your overtime. Get help updating your resume through Indeed. Learn about Continuum Global Solutions culture, salaries, benefits, work-life balance, management, job security, and more. I'm almost to production now and my tbay supervisor is great and very supportive. Continuum Global Solutions. If you were in charge, what would you do to make Continuum Global Solutions a better place to work? 392 talking about this. Explore work from home during COVID-19, remote work support and work-life balance. How flexible are your working hours at Continuum Global Solutions? Hard to reach supervisors, I have been working at Continuum Global Solutions full-time, I have been working at Continuum Global Solutions full-time for less than a year. Training is way off; doesn’t cover 90% of what you actually do taking calls. 0.00/5 (0 Reviews) Visit Website. Companies. Questions about Continuum Global Solutions. The company can be frustrating at times, but overall everyone is working hard to make it better! Not enough training for them to just throw their employees out there like that to be talking calls. Continuum Global provides Data,Technology & Program Management services in a flexible operational model that enables you to drive your growth marketing. You don’t know how to do anything so you ate waisting customers time. The first week, we had tech issues and a lot of us didn’t have our iGels until the day of nesting. How to Answer: What Are Your Strengths and Weaknesses? 10000+ 2018. Continuum says they care about their workers but they do not. Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. What questions did they ask during your interview at Continuum Global Solutions? Jobs; Fragen; Vorstellungsgespräche; Fotos zu Continuum Global Solutions. At Continuum, we take care of our employees so they can take care of our customers. 126 Bewertungen für Continuum Global Solutions. Continuum Global Solutions Names Anne Bibb Vice President, Global Work at Home By Dan Burris • 30 Apr, 2020 • Anne Bibb will be responsible for accelerating and strengthening Continuum's remote work model and growing its recently introduced ready@home program globally. The computers and everything that they provide you will not work. they suck, the training is beyond too much and time consuming, you are treated horribly. Company Overview FAQ. Great company, the trainers and managers are awesome. They have exceptional staff and treat employees very well. Continuum Global Solutions is a leading customer care provider to organizations all over the world. Continuum Global Solutions Reviews; Continuum Reviews; Google Reviews; Tesla Reviews; Facebook Reviews; Apple Reviews; Company Culture ; 10 of the Best Companies for Working From Home; 11 Companies That Let You Work Remotely; The Top 20 Jobs With the Highest Satisfaction; 12 Companies That Will Pay You to Travel the World; 7 Types of Companies You Should Never Work For; How to … Continuum Global Solutions is a leading customer care provider. Our work is informed by the needs, desires, and aspirations of people: customers, patients, citizens, and those who make our client organizations work. 8 Questions You Should Absolutely Ask An Interviewer, "continuum global solutions is a very rich company however they need to be more transparent with their employees". Your supervisor may or may not answer your questions during your troubleshooting. I found the training to be a huge waste of time. Add a Review. Happiness rating is 50 out of 100. Our customers rely on our peoples’ experience to deliver superior service across multiple contact channels. 299 reviews from Continuum Global Solutions employees about working as a Customer Service Representative at Continuum Global Solutions. This is the Continuum Global Solutions company profile. Excellent benefits and bonus pay structure. See all Continuum Global Solutions locations. What is the most stressful part about working at Continuum Global Solutions? Unless you enjoy being screamed at for 9 hours a day you won't love this job. Read employee reviews and ratings on Glassdoor to decide if Continuum Global Solutions is right for you. Misleading training, too little training. Are you sure you want to replace it? Continuum Global Solutions ('CGS" ) is a leading omni-channel contact center solutions provider. Expect to have constant technical problems and other people putting their issues on you. $25/hr. You are lied to during the interview process. 9 Benefits. 12 Days paid Sick Leave. 3.1. I worked at Continuum Global Solutions full-time for less than a year, Training was lacking and feel like it could have been better. Your life will completely dedicated to them. Company: Continuum Global Solutions Hiring Organization: Continuum Global Solutions Salary: TBD Location: Cebu City Street Address: TBD Locality: Cebu City Region: disclosed when applied Postal code: disclosed when applied Job Details. This is not a job for those who can't handle stress, every day you're being yelled at by someone new and that wouldn't be such as issue if you didn't have to ask your manager something every 5 minutes because a customer is yelling at you for a issue you're unprepared for. Equipment either doesn’t work at all or is old and slow to connect and you’re always at fault for system issues even though you’re logged into a VPN. 14 Continuum Global Solutions! Search job openings at Continuum Global Solutions. 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? Why Join Us. Stress, unless you have seniority they don't care about your problems, no holiday pay for 180 days, high pressure/backseating from supervisor, intrusive, glitchy calling software. There are some small communication problems because of the transition to fully remote operations, but they will work with you and for you to overcome any problems. A free inside look at company reviews and salaries posted anonymously by employees. Salaries, reviews, and more - all posted by employees working at Continuum Global Solutions. If you want a job to have a job then go for it, but just know you have been warned, Training, management, schedule, lunch breaks. Overview Overview. CGS provides text, chat, email, and voice services. Training was supposed to be a month, but the first 3 weeks is wasted on tech issues not only on your side but their side as well. I have been working at Continuum Global Solutions full-time for more than 5 years, Pays the bills when I receive my pay check. They really don't train you and expect you to figure out. View All num of num Close (Esc) Continuum Global Solutions. Training is bad and weird but stick with it because it gets better. Can be overwhelming if you're not used to working on your own and using the tools you're given to find the answers to help customers. Our Fortune-500 clients rely on our vast expertise in customer care management. Continuum Global Solutions is a leading customer care provider to organizations all over the world. Continuum Global Solutions Reviews. Does continuum do a pre employment drug screen? Continuum Global Solutions provides inbound and outbound service offerings across voice (calls, interactive voice response) and non-voice (SMS, chat, social networks and email) segments. My trainer was always singing and entertaining non job related conversations. Enter at your own risk. This will replace the current featured review for targeted profile. 2,5 von 5 Sternen. Glassdoor will not work properly unless browser cookie support is enabled. Expected to work off the clock if their is tech issues. Did not prepare me for actual task. Another downside is working from home you dont get quite the amount of training necessary for the expectations they set for you. The helpdesk people are normally rude and hard to understand. Once in nesting, we were thrown to the wolves and when we expressed that we were either nervous or not prepared, they didn’t care. It’s corny at best, The training is entirely too short. Customer Service Representative (Work From Home) - Continuum Global Solutions Continuum Global Solutions Idaho, United States 3 days ago Be among the first 25 applicants After training you are on your own. Constant hardware and software issues - don't work well. No annual raise. Übersicht; Wer wir sind; 530. Some are lucky to have cool supervisors, but there are many who take their jobs too seriously, to the point they do not have compassion for their employees. 1 Photos. All they care about is how many calls are answered and less about how they're taken care of. 299 reviews from Continuum Global Solutions employees about working as a Customer Service Representative at Continuum Global Solutions. There are currently no benefit reviews for this company. From voice, to chat, from social media, to email – our people deliver solutions. Are you sure you want to remove this review from being featured for targeted profile? Bewertungen; Gehälter; 10. Ask a question about working or interviewing at Continuum Global Solutions. Poor update training. Supervisors are stretched thin , system updates that go side ways creating stress for everyone. 317 talking about this. "They allow you to work from home" (in 15 reviews), "Pay is good, and customer service hours beginning in Feb will close at 6pm" (in 6 reviews), "Some long hours at times, but learned a lot" (in 4 reviews), "low pay, training is not the best" (in 4 reviews), I worked at Continuum Global Solutions full-time for more than a year, Typical call center busy environment. Continuum is a global innovation design firm. Continuum Global Solutions, Dallas, Texas. They edit your time to whatever they want so it’s pointless to even clock in or out. All content is posted anonymously by employees working at Continuum Global Solutions. Continuum Global Solutions is a leading customer care provider for companies worldwide. And if you aren't making the company money, you're out. United States . Left to teach myself once in production. The trainers are very pleasant but not very knowledgeable. See what employees say it's like to work at Continuum Global Solutions. Tech issues, not enough training, they pick your schedules, throw you to the wolves. 530 Bewertungen. Its constant verbal abuse. I really love my manager and my team. Get weekly updates, new jobs, and reviews. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": true }.
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